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Customer Support Specialist
Master a high-demand profession in just 3 months and start your career in customer support.
next start is June 16th
Learn and practice only those skills that are needed for the job.
Communication with clients: in chats, by phone and by email
Working with CRM systems and processing requests
Interaction within the company
Online classes in a small group await you
During the course, you will practice real scenarios from the support service: we simulate work processes, learn to work in CRM and interact with the team - everything like in a real company.
Communication with clients
We resolve queries, provide product consultations and respond to complaints.
Analysis of typical situations
We work through common cases: returns, payment errors, clarification of information, complaints.
Practice in CRM
We create and process tickets, and reinforce customer history management skills.
Transferring information within a team
We learn how to correctly transfer cases between support lines and departments.
Who is this course for?
Do you want to start working in an IT company?
Do you want to improve your skills?
After completing the intensive you will be able to
Communicate confidently in work situations
You will be able to pass interviews in English
Course fee
499 €
When paying for the course upfront
17 live lessons of 90 min each
Relevant Skills for the Job
Checking homework
Certificate of completion of the course
The course can be paid in installments